Feedback, Compliments and complaints
We are not only in the business of enriching the lives of people with disability, we are also in the business of improving the way we do this. So if you have any feedback about the things we have done well, or the things we could do better, then please get in contact with us.
Beloved care services is committed to responding to all feedback, compliments and complaints in a timely and transparent way in line with our policy and procedures, and the requirements of the NDIS Quality and Safeguarding Framework.
If you would like to remain anonymous you can select ‘I would like to remain anonymous’ on the feedback form or you can use the independent whistleblower provider, Stopline. The Stopline Whistleblower Hotline is provided for any employee, supplier or customer to anonymously report suspected or actual wrongdoing. Stopline is Australia’s leading provider of whistleblowing programs and related hotline, investigation and forensic technology services.
Feedback is important for you and for us. By giving us feedback you can
- Get the help and support you need
- Change things that make you unhappy
- Help other people who are unhappy
- Help us thank staff who do a good job
- Help us make our services better
- Clients
- Family and friends
- Carers and guardians
- Staff
- Advocates
- Community members
You can choose how you want to give feedback or make a complaint.
In Person
You can talk to anyone working at Beloved care services, including the Chief
Executive Officer.
Phone
T (08) 9256 4486
In writing
Attn: Chief Executive Officer, 17 Blarney Pl, Canning Vale, WA, 6155